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We offer Guaranteed Satisfaction
If you have tried a product and it is defective or does not perform satisfactorily, we will provide a credit or exchange....it's your choice. Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).
Return Policy
WE ARE SORRY THAT WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. If you have ordered or received an incorrect product, please call our Customer Support Department within 30 days of delivery to receive a Return Merchandise Authorization number (RMA). You will receive 100% credit for all products returned within 30 days. For products returned after 30 days from invoice date, a 20% handling charge will be applied. The merchandise must be returned in its original container, unmarked and properly packaged.
Please note these exceptions: - EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment is backed by the manufacturer's repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment. Open or defective equipment will be covered by manufacturer's warranty.
- SPECIAL ORDER ITEMS: Products that we do not ordinarily stock are not returnable without a Return Authorization from the Manufacturer.
- OPENED COMPUTER HARDWARE AND SOFTWARE: Not returnable.
- CONTROLLED DRUGS: Not returnable.
- Items that cannot be returned to manufacturer for credit are not returnable.
- Expired products are not returnable.
- Immune globulin products are not returnable.
- Any item marked nonreturnable
Federal Regulation Regarding Returns of Prescription Drugs:
The Prescription Drug Marketing Act ("PDMA") requires any customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form.
Federal law requires that the healthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while in their possession, and during the return of the product. For a copy of the form and proper return authorization, please contact Customer Support at 1-800-585-8882.
Payment Methods and Terms
MMS provides several payment alternatives. - Traditional Invoicing - Please contact Customer Support at 1-800-585-8882 to have direct billing set up; confirm account identification information, terms and credit lines.
- Electronic Funds Transfer - As part of a totally electronic purchasing process, or by arrangement, we can receive and credit your payments electronically.
- Credit Cards - We accept most major credit cards on orders of $200 or more. Please have your credit card number ready when placing your order.
All invoices are payable within 30 days. Credit cards are accepted on open account balances.
Open Accounts Receivable: All unpaid accounts receivable past agreed upon terms of invoice are subject to a 1.5% finance charge per month.
Freight Terms
Freight is free on all orders of $500.00 or more shipped within a 100 mile radius of our Secaucus, NJ warehouse. There is a $9.00 handling charge on orders under $100.00. Freight is charged on special orders, certain equipment and priority deliveries. Priority freight is based upon weight and destination of the order as well as the expected time of delivery.
Next business morning, next business day and Saturday delivery are available for an additional fee. Restrictions and/or nominal handling charges may apply to certain hazardous material shipments. Effective July 14, 2008, MMS is applying a fuel surcharge on all orders. This charge will be reviewed quarterly and adjusted or discontinued based on published market fuel rates.
Rev. 7/08
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